At Sage Technology Solutions (STS), we know that a proactive approach to maintaining a healthy system will save you money. We know that “one size” does not “fit all”; therefore we customize our services with a tailored support program that meets your business needs and works with your budget. Our techs are also available to support you on an “as-needed” basis.

Here are some ways that Technical Support can help your business:

• 24/7 Emergency Response

As part of our commitment to premium support options, STS offers 24/7 emergency response. Now you can call any time of day or night and your call will be answered by a knowledgeable technician. Our techs respond to all critical emergencies.

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• Scheduled On-site Maintenance

At STS we take a proactive approach to computer network health. A regular visit from your Network Specialist can go a long way to keeping your systems current and functioning properly and almost always reduces the need for emergency support.

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• Phone or Help Desk Support

Need an answer or fix right away? Our staff is available to assist you with issues over the phone. Our techs are trained to quickly determine whether your issue can be resolved over the phone or if you require onsite assistance. Telephone support is available from 9:00am to 5:00pm Monday through Friday.

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• Email Support

At STS our techs all carry email enabled phones we will be able to respond to your questions fast and responsive.

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• Remote Support

Remote Support can be scheduled in advance for general maintenance or request on the spot for issue resolution. Our techs can connect to your systems remotely to maintain, troubleshoot issues and even make repairs. Remote support does not totally replace scheduled visits but, when used supplementally, can reduce your overall support cost. Remote support is billed in 15-minute increments.

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• Priority Bench Support

When you drop a pc or laptop off at our locations, you will receive quick and professional service. We call this Priority Bench service. Just how quick? Well, if you drop off your system by 1:00pm Monday through Friday, you are guaranteed that someone will start working to resolve the problem that same day and an update provided by the end of day. Drop off your system after 1:00pm, and you are guaranteed to hear from us by noon on the next business day.

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• Managed Service Agreements

At STS, we don’t believe in the “one-size-fits-all” support relationship. A service agreement is designed to provide you with the level of service you need. We offer a menu of services and support hours and review them on a quarterly basis to ensure our valued clients are getting a proper level of service.